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Frequently Asked Questions

Read below for answers to questions I frequently get asked. Always feel free to reach out to me directly if you have a question related to your particular situation or need clarification.

What is your fee? 

My fee for a 50-minute session is competitive with other clinicians in the Bay Area. Please reach out for my current rate. I accept cash, check or credit card, including FSA/HSA payments.

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Do you accept insurance?

I do accept Modern Health clients which is an EAP certain corporations use for their employees. So, if you have this plan you can use your benefits while seeing me. But otherwise, no, I am considered an out-of-network provider. I can provide a Superbill (receipt for payment) that you can submit to your insurance provider for reimbursement. You can find a link on my home page that will let you see how much you of our sessions your plan will reimburse you. Please note, superbills are created containing an EIN from Spring Family Therapy, Inc. that I am an owner and clinician for. Additionally, all superbills will have to include your diagnosis for insurance to process the claim. 

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How often do I need to come in?

Therapy often works best when we can meet weekly, especially in the beginning, to create some real momentum towards lasting change. 

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How long will I be in therapy?

Therapy is a a process and everyone goes through it at their own pace. One person's journey is not another's. That said, it is not my goal to keep you in therapy indefinitely but rather to get you to a place where you feel your therapy goals have been met. 

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What is your cancelation policy?

You are responsible for payment of the full session fees unless you cancel (or reschedule) 24-hours in advance of your appointment time. 

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What do I do if I am experiencing a crisis?

I am not a crisis counselor. If you are currently experiencing a mental health crisis, please dial 911, 988 or the contact the San Francisco Crisis line at (415) 781-0500 for immediate assistance. Then, when you are able, please let me know if you are a current client of mine so that I can work with you to ensure you receive the appropriate level of care you need.

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Interested in Leadership or Executive Coaching?

In addition to my therapy work, I am also a Coach with a decade of experience coaching leaders and executives. If you would like to learn more about those offerings, please visit me at https://www.springaheadcoaching.com/. I keep these businesses separate to ensure I am in compliance with legal and ethical issues related to my therapy license.

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No Surprises Act:

You have the right to receive a Good Faith Estimate explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. 

 

You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

 

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises

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HIPAA 

Click on PDF below for a copy of my HIPAA Privacy Practices

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© 2024 by Kealy Spring, MA, MS and LMFT. Owner and clinician at Spring Family Therapy, Inc.

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